Shipping policy

We know you’re excited to receive your order, and we work hard to get everything packed and on its way as quickly as possible.

Processing Time

All orders are processed within 1–3 business days.

During high-volume periods (such as holidays or promotions), processing times may be slightly extended. We appreciate your patience and understanding.

Shipping Times

Shipping times vary depending on your location and the items ordered.

• United States: 3–7 business days
  

Please note that these are estimated delivery times and may vary due to carrier delays or factors outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

From time to time, we may offer free shipping promotions, which will be clearly stated on the site.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow it every step of the way.

Split Shipments

To get your order to you as quickly as possible, items may ship separately. If this happens, you will receive multiple tracking numbers.

Delays

While we do everything we can to ensure timely delivery, delays can occasionally occur due to weather, carrier issues, or high shipping volumes.

We appreciate your understanding and recommend allowing a little extra time during peak seasons.

Incorrect Addresses

Please double-check your shipping information at checkout.

We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us as soon as possible at info@lupineridge.com. and we will do our best to assist before your order ships.

Lost or Stolen Packages

Once a package has been marked as delivered, we are not responsible for lost or stolen items.

If you believe your package has been lost in transit, please contact us and we will help you file a claim with the carrier.

Questions

If you have any questions about your order or shipping, feel free to email us at info@lupineridge.com