Refund policy

We want you to feel confident in every purchase you make with us. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be in their original condition — unused, unworn, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at info@lupineridge.com.
Once your return is approved, you’ll receive instructions on how to send your item back.

Please note: items sent back without prior approval will not be accepted.

Damages & Issues

We ask that you inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, please contact us right away at info@lupineridge.com so we can make it right as quickly as possible.

Non-Returnable Items

Some items are not eligible for return, including:

  • Personal care products
  • Custom or made-to-order items

Sale items and gift cards are also non-returnable.

If you’re unsure about a specific item, feel free to reach out before purchasing.

Exchanges

If you need a different size or item, the quickest way to get what you need is to place a new order once your return has been approved.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.

Items must still meet our return condition requirements (unused, with tags, and in original packaging).

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@lupineridge.com

Questions

If you have any questions about your order or a return, don’t hesitate to reach out. We’re always happy to help.